Terms of service

Terms of Service

Woolulu — operated by Ardent Censer Ltd Last updated: May 26, 2026

These Terms of Service ("Terms") govern your access to and use of the Woolulu website and all related products, content, features, and services (collectively, the "Services") operated by Ardent Censer Ltd ("we", "us", or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

Our Services are hosted and powered by Shopify. Where relevant, Shopify's own terms and policies may also apply.

1. About Us

Woolulu is a digital products store operated by Ardent Censer Ltd, a company registered in England and Wales. Our registered address is:

Ardent Censer Ltd 2nd Floor College House 17 King Edwards Road Ruislip, ENG, HA4 7AE United Kingdom

You can contact us at:

2. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old, or the age of majority in your jurisdiction, whichever is higher.
  • You have the legal capacity to enter into a binding agreement.
  • You are not prohibited from purchasing or downloading digital products under any applicable law.

If you are using the Services on behalf of a business or organisation, you confirm that you have the authority to bind that entity to these Terms.

3. Account Registration

To access certain features of our Services, you may need to create an account. When you do, you agree to:

  • Provide accurate, current, and complete information.
  • Keep your login credentials secure and confidential.
  • Notify us immediately if you suspect unauthorised access to your account.
  • Take responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that contain false information or that are used in violation of these Terms.

4. Digital Products

All products sold through Woolulu are digital in nature. By placing an order, you acknowledge and agree to the following:

  • Immediate delivery — digital products are delivered electronically, typically via email or a download link, immediately or shortly after your payment is confirmed.
  • No physical shipment — no physical goods will be sent to you.
  • Format and compatibility — it is your responsibility to ensure that your device and software are compatible with the digital product before purchasing. Product descriptions include relevant format and compatibility information where applicable.
  • Personal use — unless otherwise stated, digital products are licensed for your personal, non-commercial use only. You may not resell, redistribute, share, reproduce, or sublicense any digital product purchased from Woolulu.
  • Intellectual property — all digital products and their content remain the intellectual property of their respective creators or Ardent Censer Ltd. Purchasing a digital product grants you a limited, non-exclusive, non-transferable licence to use it in accordance with these Terms.

5. Pricing and Payment

  • All prices are displayed in the currency shown at checkout and are inclusive of any applicable taxes unless stated otherwise.
  • We accept payment via the methods displayed at checkout. All transactions are processed securely through Shopify's payment infrastructure.
  • You authorise us to charge the total amount shown at checkout, including any applicable taxes or fees, to your chosen payment method.
  • We reserve the right to update our prices at any time. Price changes will not affect orders that have already been confirmed.
  • If a payment is declined or reversed, we reserve the right to suspend access to your digital product until the matter is resolved.

6. Refunds and Cancellations

Due to the nature of digital products, all sales are generally final once a product has been delivered or accessed. However, we are committed to customer satisfaction and will handle refund requests fairly.

You may be entitled to a refund in the following circumstances:

  • The digital product was not delivered due to a technical issue on our end.
  • The product is materially different from its description on our website.
  • You experience a verified technical fault that prevents you from accessing or using the product, and we are unable to resolve it.

Refund requests must be submitted within 14 days of purchase by contacting us at contact@clairecrafts.com. We will review each request individually and respond within a reasonable timeframe.

If you are a consumer based in the UK or European Economic Area, your statutory rights under applicable consumer protection law are not affected by this policy.

7. Prohibited Use

You agree not to use our Services to:

  • Violate any applicable law or regulation.
  • Infringe the intellectual property rights of Ardent Censer Ltd or any third party.
  • Resell, redistribute, or share digital products purchased from Woolulu without our prior written consent.
  • Engage in fraudulent activity, including submitting false payment information or making unauthorised chargebacks.
  • Attempt to gain unauthorised access to our systems, accounts, or data.
  • Upload or transmit malicious code, viruses, or any harmful content.
  • Harass, abuse, or harm any person through the use of our Services.
  • Use automated tools, bots, or scrapers to access or collect data from our website without our permission.

We reserve the right to suspend or permanently ban any user found to be in violation of these terms.

8. Intellectual Property

All content on the Woolulu website — including but not limited to text, graphics, logos, product descriptions, images, and digital product files — is the property of Ardent Censer Ltd or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content on our website without our prior written permission, except as expressly permitted by these Terms or applicable law.

9. Third-Party Services and Links

Our Services may include links to third-party websites, tools, or platforms (including Shopify, payment processors, and advertising partners). These third-party services are governed by their own terms and privacy policies. We are not responsible for the content, practices, or reliability of any third-party services.

Your use of third-party services is at your own risk. We recommend reviewing the terms and privacy policies of any third-party service before using it.

10. Disclaimers

To the fullest extent permitted by applicable law:

  • Our Services and digital products are provided "as is" and "as available" without warranties of any kind, express or implied.
  • We do not warrant that our website will be uninterrupted, error-free, or free of viruses or harmful components.
  • We do not guarantee that digital products will meet your specific requirements or expectations beyond what is described in their product listings.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Ardent Censer Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Services or digital products, including but not limited to loss of data, loss of profits, or loss of business opportunity.

Our total liability to you for any claim arising from your use of the Services shall not exceed the amount you paid for the product or service giving rise to the claim.

12. Consumer Rights (UK and EEA)

If you are a consumer based in the United Kingdom or European Economic Area, nothing in these Terms affects your statutory rights under applicable consumer protection legislation, including but not limited to:

  • UK: the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • EU: the Consumer Rights Directive and applicable national implementations.

Where a conflict exists between these Terms and your statutory rights, your statutory rights prevail.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer in another jurisdiction and applicable law grants you the right to bring proceedings in your local courts.

We encourage you to contact us first to resolve any issue before pursuing formal legal action. You can reach us at contact@clairecrafts.com.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or operational practices. Any updates will be posted on this page with a revised "Last updated" date. Continued use of our Services after changes are posted constitutes your acceptance of the updated Terms.

We recommend reviewing these Terms periodically to stay informed of any changes.

15. Contact Us

If you have any questions about these Terms or your use of our Services, please contact us: