Refund policy
Return & Refund Policy
Woolulu — operated by Ardent Censer Ltd | Last updated: May 26, 2026
This Return and Refund Policy applies to all purchases made through the Woolulu website, operated by Ardent Censer Ltd. Please read it carefully before completing your purchase.
- Digital Products — General Policy
All products sold through Woolulu are digital in nature. Because digital products are delivered electronically and can be accessed or downloaded immediately upon purchase, all sales are generally final.
By completing a purchase, you acknowledge that delivery of your digital product begins immediately and that you waive any right of withdrawal that would otherwise apply under consumer cancellation rights once the product has been delivered or accessed, in accordance with applicable law.
- Eligible Refund Circumstances
We are committed to customer satisfaction. We will issue a refund if any of the following apply:
The digital product was not delivered due to a technical issue on our end. The product is materially different from its description on our website. You experience a verified technical fault that prevents you from accessing or using the product, and we are unable to resolve it within a reasonable timeframe.
We do not offer refunds for reasons such as change of mind, incompatibility with your device or software where compatibility information was provided in the product listing, or dissatisfaction based on personal preference.
- How to Request a Refund
To submit a refund request, please contact us within 14 days of your purchase date using the contact details below. Include your order number, the email address used at checkout, and a description of the issue.
We will review your request individually and aim to respond within a reasonable timeframe. Where a refund is approved, it will be processed to your original payment method.
- Non-Returnable Items
The following are not eligible for return or refund:
Digital products that have already been downloaded or accessed. Purchases where incompatibility was disclosed in the product listing and not reported prior to download. Requests submitted more than 14 days after the purchase date.
- Your Statutory Rights
If you are a consumer based in the United Kingdom or the European Economic Area, nothing in this policy affects your statutory rights under applicable consumer protection legislation, including the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or equivalent EU Directives. Where a conflict exists between this policy and your statutory rights, your statutory rights prevail.
- Chargebacks
We ask that you contact us directly before initiating a chargeback with your bank or payment provider. We take chargeback disputes seriously and reserve the right to provide evidence of delivery and terms acceptance to the relevant payment processor. Unjustified chargebacks may result in suspension of your account.
- Contact Us
If you have any questions about this policy or wish to submit a refund request, please reach out to us:
Email: contact@clairecrafts.com Phone: +44 7537 126046 Post: Ardent Censer Ltd, 2nd Floor College House, 17 King Edwards Road, Ruislip, ENG, HA4 7AE, United Kingdom